Service Process
From initial requirements gathering to post-sales support, our standardized process ensures seamless project delivery.
Requirements Discussion
Learn more about your cleanroom requirements, including site conditions, process specifications, and budget range.
Deliverables:
- On-site Inspection Report
- Requirements Analysis Document
- Preliminary Technical Proposal
Detailed explanation
Our engineers will discuss your specific requirements and use cases in detail. If needed, we can arrange an on-site visit to measure the space and assess existing infrastructure, ensuring accurate data for the design plan.
Solution Design
Professional cleanroom system design solutions tailored to your needs
Deliverables:
- CAD Floor Plan
- Technical Specifications
- Equipment Selection List
- Detailed Quotation
Detailed explanation
Our design team will create a tailored optimal solution based on site conditions and industry standards. The proposal includes floor plans, airflow organization, equipment configuration, control systems, detailed equipment lists, and pricing.
Product Supply
Configure filters and related equipment for production or procurement based on the plan.
Deliverables:
- Product Certificate of Conformity
- Test Report
- User Manual
Detailed explanation
We offer a complete product supply chain to quickly deliver pre-filters, medium-efficiency filters, high-efficiency filters, and related equipment. All products undergo rigorous quality testing and come with relevant certificates and test reports.
Installation
Professional installation team on-site to ensure quality workmanship.
Deliverables:
- ✅️Construction Record
- Project Acceptance Form
- ✅️ As-built drawings
Detailed explanation
An experienced installation team follows all specifications, with the project manager providing full oversight. We protect finished work during construction to minimize disruption to your operations. Key milestones are subject to joint acceptance with you.
Inspection and Acceptance
System debugging and performance validation using professional testing equipment
Deliverables:
- Cleanliness Test Report
- System Debug Log
- Operation Training
- Acceptance Report
Detailed explanation
Conduct comprehensive testing of cleanroom parameters—including cleanliness, pressure differential, air velocity, illuminance, and noise—using professional instruments to ensure all meet design specifications. We also provide system operation and maintenance training.
After-Sales Support
Comprehensive after-sales support to ensure stable system operations
Deliverables:
- Warranty Commitment
- Scheduled Inspection
- Fast Response
Detailed explanation
Provides a 1-2 year warranty (as per contract), with free repairs and replacements during the warranty period. Maintains customer records and conducts regular follow-ups and inspections. Offers a 24-hour hotline, with emergency issues addressed within 2 hours.
Service Guarantee Commitment
We protect your projects with professionalism and integrity.
Quality Assurance
All products meet national standards; certificates of conformity and test reports are provided.
Schedule Assurance
Execute according to the agreed contract schedule; bear liability for any delays.
Technical Support
Professional engineering team provides end-to-end technical consulting and guidance.
Quick Response
After-sales support: response within 2 hours, on-site arrival within 24 hours
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